Privacy Policy

Introduction

At TrustCraneHub (operated by Guangzhou Trustpath Heavy Industry Co., Ltd.), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (www.trustcranehub.com) or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

• Contact details (name, email address, phone number, company name)
• Business information (company address, position, industry)
• Inquiry details (equipment requirements, specifications, quantities)
• Communication records (emails, messages, inquiry forms)

1.2 Information Automatically Collected

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies (see Cookie Policy section)

1.3 Business Transaction Information

• Purchase orders and transaction details
• Shipping and delivery information
• Payment information (processed securely through third-party payment providers)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing inquiries, providing quotes, managing orders, and delivering equipment
• Communication: Responding to questions, providing technical support, and sending service updates
• Business Operations: Managing customer relationships, improving our services, and conducting market analysis
• Legal Compliance: Meeting regulatory requirements, preventing fraud, and protecting our rights
• Marketing: Sending relevant information about new equipment, services, and industry updates (with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

3.1 Service Providers

• Logistics and shipping partners for delivery coordination
• Payment processors for transaction handling
• IT service providers for website hosting and maintenance
• Professional advisors (lawyers, accountants) when necessary

3.2 Legal Requirements

• When required by law, regulation, or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats

3.3 Business Transfers

• In connection with any merger, sale, or transfer of company assets (with notice to affected users)

4. Data Security

We implement industry-standard security measures to protect your information:

• Secure data encryption during transmission (SSL/TLS)
• Restricted access to personal data (employee authorization only)
• Regular security audits and updates
• Secure data storage systems with backup protocols

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary:

• Active customer data: Duration of business relationship plus 7 years for legal compliance
• Inquiry data: 3 years from last contact
• Transaction records: As required by applicable tax and commercial laws
• Marketing data: Until you withdraw consent or request deletion

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to certain processing of your data
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: info@trustcranehub.com

7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. International Data Transfers

As we serve international clients, your information may be transferred to and processed in China or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Children's Privacy

Our services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

Guangzhou Trustpath Heavy Industry Co., Ltd.
Email: info@trustcranehub.com
Address: Room C026 (Self-compiled), Unit 312, Building 3, No. 268 Maogang Road, Huangpu District, Guangzhou City, China

We will respond to your inquiry within 30 business days.