Services

TrustCraneHub is more than an equipment supplier—we're your complete heavy equipment partner. From initial consultation to long-term support, our comprehensive services ensure your success at every stage of crane ownership. We've designed our service portfolio to address every aspect of international used crane procurement and operation.

Our Service Philosophy

"Complete Solutions, Not Just Equipment Sales"

We believe successful equipment procurement requires:

• Expert Guidance - Helping you make the right decisions
• Quality Assurance - Ensuring equipment reliability
• Professional Support - Being there when you need us
• Long-Term Partnership - Growing together over time

Our service approach is built on:

• Deep industry expertise
• Customer-centric mindset
• Transparent communication
• Continuous improvement
• Integrity in every interaction

Core Service Categories

1. Equipment Sourcing & Selection Services

Finding the Perfect Equipment for Your Needs

Needs Assessment Consultation

What We Do:

• Understand your project requirements
• Analyze application details
• Evaluate site conditions
• Assess budget parameters
• Consider timeline constraints
• Review operator skill levels

Our Process:

1. Initial Consultation (Free)
   • Discuss your lifting requirements
   • Review project specifications
   • Understand operational environment
   • Clarify budget and timeline
2. Requirements Analysis
   • Capacity calculation
   • Reach and height requirements
   • Terrain and mobility needs
   • Frequency of use assessment
   • Special feature identification
3. Equipment Recommendation
   • Suitable crane types
   • Capacity range options
   • Brand recommendations
   • Configuration suggestions
   • Alternative solutions

Deliverable:

• Detailed equipment specification recommendation
• Multiple options comparison
• Pros and cons analysis
• Budget estimate
• No-obligation proposal

Equipment Sourcing

Access to Extensive Inventory Network

Our Sourcing Capabilities:

• Direct Factory Relationships: Primary source networks with major manufacturers
• Dealer Network: Established connections with authorized dealers
• Fleet Operators: Access to well-maintained corporate fleet retirements
• Auction Intelligence: Monitoring equipment auctions across China
• Private Sales: Connections with individual owners

Equipment Types We Source:

• Truck cranes (all-terrain, rough-terrain, mobile)
• Crawler cranes (lattice boom, telescopic)
• Tower cranes (self-erecting, luffing jib, hammerhead)
• Specialty cranes (truck-mounted, rough-terrain)
• Supporting equipment (rigging, accessories)

Brands We Specialize In:

• Chinese: XCMG, Sany, Zoomlion, LiuGong, Shantui
• Japanese: Tadano, Kato, Kobelco, Hitachi Sumitomo
• European: Liebherr, Terex Demag, Grove, Manitowoc
• Others: Upon request

Sourcing Timeline:

• Equipment in current inventory: Immediate availability
• Specific equipment search: 7-14 days typically
• Rare or specialized equipment: 14-30 days

Equipment Comparison & Selection Support

Data-Driven Decision Making

We Provide:

• Side-by-side specifications comparison
• Performance characteristic analysis
• Operating cost estimates
• Maintenance requirement comparison
• Parts availability assessment
• Resale value considerations

Comparison Factors:

• Lifting capacity at various radii
• Maximum boom length
• Transport dimensions and weight
• Engine power and fuel efficiency
• Hydraulic system specifications
• Safety features
• Operator comfort and visibility
• Technology and controls

Decision Support Tools:

• Detailed specification sheets
• Performance charts and graphs
• Total cost of ownership (TCO) analysis
• Application suitability matrix

2. Quality Assurance Services

Ensuring Equipment Reliability

Comprehensive Inspection Services

Multi-Level Inspection Program:

Level 1: Basic Inspection ($500-800)

• Visual condition assessment
• Basic operational testing
• Documentation review
• Photographic report
• Timeline: 1 day
• Best for: Quick assessment, budget screening

Level 2: Standard Inspection ($800-1,200)

• Complete visual inspection
• Full operational testing
• Basic systems diagnostics
• Load testing (static)
• Detailed photo/video documentation
• Written inspection report
• Timeline: 1-2 days
• Best for: Standard purchases, typical equipment

Level 3: Comprehensive Inspection ($1,200-2,000)

• Everything in Standard plus:
• NDT (non-destructive testing)
• Advanced diagnostics
• Dynamic load testing
• Component sampling and testing
• Third-party verification option
• Detailed technical report with recommendations
• Timeline: 2-3 days
• Best for: High-value equipment, critical applications

Level 4: Premium Inspection ($2,000+)

• Everything in Comprehensive plus:
• Customer-witnessed inspection
• Extended testing protocol
• Specialized equipment analysis
• Independent engineer certification
• Comprehensive warranty package
• Timeline: 3-5 days
• Best for: Major investments, fleet purchases

Equipment Refurbishment Services

Bringing Equipment to Optimal Condition

Refurbishment Packages:

Cosmetic Refurbishment:

• Complete exterior cleaning
• Surface rust treatment
• Fresh paint application
• Decal replacement
• Glass cleaning/replacement
• Interior cabin cleaning
• Investment: $2,000-5,000
• Timeline: 3-5 days

Mechanical Refurbishment:

• Engine service (oil, filters, fluids)
• Hydraulic system service
• Transmission service
• Brake system overhaul
• Electrical system check
• Lubrication of all points
• Investment: $3,000-8,000
• Timeline: 5-10 days

Component Replacement:

• Hydraulic hoses and seals
• Wire ropes and cables
• Wear pads and linings
• Filters and consumables
• Batteries
• Lights and indicators
• Investment: $2,000-10,000 (depending on components)
• Timeline: 3-7 days

Comprehensive Overhaul:

• Everything above plus:
• Major component rebuilding/replacement
• Engine overhaul or replacement
• Transmission rebuild
• Hydraulic pump/motor service
• Structural repairs
• Complete rewiring (if needed)
• Investment: $15,000-50,000+
• Timeline: 15-30 days

Custom Refurbishment:

• Tailored to your specific requirements
• Budget-based approach
• Priority repairs first
• Optional upgrades
• Quote-based pricing

Certification & Documentation Services

Complete Compliance Support

We Obtain:

• Quality inspection certificates
• Load testing certifications
• Safety compliance certificates
• Manufacturer documentation
• Maintenance history compilation
• Original manuals and parts catalogs

Third-Party Certifications:

• SGS inspection certificates
• Bureau Veritas certifications
• TÜV certifications
• CCIC certificates

Destination-Specific:

• PVOC (East Africa)
• SONCAP (Nigeria)
• SABER (Saudi Arabia)
• GOST (Russia/CIS)
• Other country-specific requirements

3. Logistics & Export Services

Seamless Global Delivery

Export Documentation

Complete Document Package:

• Commercial invoice
• Packing list
• Bill of Lading
• Certificate of Origin
• Export declaration
• Customs clearance documents
• Destination certificates
• Insurance certificates

Services Included:

• Document preparation
• Accuracy verification
• Certification procurement
• L/C compliance check
• Embassy authentication (if needed)
• Document courier

Processing Time: 5-10 business days
Service Fee: Included in equipment price or separate fee structure

Shipping Coordination

End-to-End Logistics Management:

Services:

• Freight forwarder selection
• Rate negotiation
• Container booking
• RoRo arrangements
• Break-bulk coordination
• Shipping schedule optimization

Pre-Shipment:

• Equipment preservation treatment
• Professional packaging
• Container stuffing supervision
• Lashing and securing
• Loading documentation

In-Transit:

• Shipment tracking
• Regular status updates
• Proactive issue resolution
• ETA management
• Document courier coordination

Delivery Terms Available:

• EXW (Ex-Works)
• FOB (Free on Board)
• CFR (Cost and Freight)
• CIF (Cost, Insurance, Freight)
• DAP (Delivered at Place) - selected destinations

Import Support Services

Destination Country Assistance:

Pre-Arrival:

• Import requirement research
• Documentation guidance
• Certification coordination
• Customs broker recommendations

Arrival Support:

• Document package provision
• Customs clearance guidance
• Inspection coordination (if required)
• Duty calculation assistance

Post-Clearance:

• Inland transportation coordination
• Delivery to site arrangement
• Off-loading supervision (optional)

4. After-Sales Support Services

Ongoing Partnership Beyond Delivery

Technical Support

Remote Assistance:

• 24/7 Hotline: Critical issues (emergency)
• Business Hours Support: General inquiries
• Multi-Language: English, Arabic, French, Russian, Swahili, Chinese
• Response Time:
  • Critical: 2 hours
  • Urgent: 8 hours
  • General: 24 hours

Support Channels:

• Email: info@trustcranehub.com
• WhatsApp/WeChat: [Contact for number]
• Video call: Scheduled consultations
• Remote diagnostics (for modern equipment)

What We Help With:

• Troubleshooting guidance
• Operational questions
• Maintenance advice
• Parts identification
• Performance optimization
• Safety concerns

On-Site Engineering Services

Deployed Engineer Support:

Available In:

• UAE, Saudi Arabia (Middle East)
• Kenya, Tanzania, Nigeria, Ghana (Africa)
• Kazakhstan (Central Asia)
• Other locations: On-request

Services Provided:

• Equipment commissioning
• Installation supervision
• Performance testing
• Operator training
• Preventive maintenance
• Breakdown repair
• System diagnostics
• Upgrades and modifications

Service Packages:

• Single Visit: $2,500-5,000 (depends on location)
• Week Deployment: $5,000-10,000
• Monthly Contract: $8,000-15,000
• Annual Agreement: Custom pricing

Spare Parts Supply

Fast, Reliable Parts Delivery:

Parts Inventory:

• Common wear parts
• Hydraulic components
• Electrical parts
• Filters and consumables
• Structural components
• OEM and approved aftermarket

Ordering Process:

1. Contact with equipment details
2. Parts identification (number or photo)
3. Availability check
4. Quotation
5. Order confirmation
6. Express shipping

Delivery Options:

• Express air freight: 3-7 days
• Standard air freight: 7-14 days
• Sea freight (bulk): 20-40 days

Regional Parts Hubs:

• UAE (serving Middle East)
• Kenya (serving East Africa)
• More locations expanding

Parts Guarantee:

• OEM parts with manufacturer warranty
• Quality certified aftermarket alternatives
• Return policy for wrong parts
• Technical installation support

Training Services

Operator & Maintenance Training:

Operator Training Programs:

Basic Operator Course (3-5 days)

• Equipment familiarization
• Safe operation procedures
• Pre-operation inspection
• Basic controls
• Load charts understanding
• Safety protocols
• Cost: $1,500-3,000 per session (up to 6 trainees)

Advanced Operator Course (5-7 days)

• Complex lifting operations
• Load calculation and planning
• Advanced maneuvering
• Rigging techniques
• Emergency procedures
• Efficiency optimization
• Cost: $2,500-4,500 per session

Maintenance Technician Training (5-10 days)

• Preventive maintenance procedures
• System diagnostics
• Component inspection
• Basic repairs
• Troubleshooting
• Record keeping
• Cost: $3,000-6,000 per session

Training Delivery:

• On-site at your location
• Hands-on equipment practice
• Classroom theory sessions
• Manuals and materials provided
• Certification upon completion

5. Consulting & Advisory Services

Expert Guidance for Strategic Decisions

Equipment Fleet Planning

For Companies Building or Optimizing Crane Fleets:

We Analyze:

• Project portfolio and requirements
• Current equipment utilization
• Capacity gaps and redundancies
• Optimal fleet composition
• Buy vs. rent analysis
• Replacement scheduling
• Budget optimization

Deliverable:

• Fleet composition recommendation
• Acquisition timeline
• Budget forecast
• Utilization projections
• ROI analysis

Service Fee: $2,000-10,000 (depends on scope)

Market Intelligence

Understanding Used Crane Markets:

We Provide:

• Current market pricing trends
• Supply/demand dynamics
• Seasonal variations
• Regional price differences
• Future value projections
• Investment timing advice

Useful For:

• Purchase timing decisions
• Resale planning
• Investment evaluation
• Budget forecasting

Technical Due Diligence

For Equipment Acquisition Decisions:

Comprehensive Assessment:

• Detailed equipment evaluation
• Condition vs. price analysis
• Total cost of ownership calculation
• Risk assessment
• Alternative comparison
• Purchase recommendation

Ideal For:

• Large equipment investments
• Fleet acquisitions
• Auction purchases
• Private party sales
• Distressed asset opportunities

Service Fee: $1,500-5,000 per equipment unit

6. Specialized Services

Tailored Solutions for Unique Needs

Project-Based Equipment Solutions

For Specific Projects:

We Offer:

• Project requirement analysis
• Equipment package design
• Phased delivery coordination
• Project duration contracts
• Post-project resale services

Example Applications:

• Infrastructure mega-projects
• Mine development
• Oil & gas installations
• Industrial plant construction

Equipment Customization

Modifying Equipment to Your Needs:

Customization Options:

• Boom length extensions
• Special attachments
• Load monitoring upgrades
• Control system modifications
• Safety feature enhancements
• Branding and paint schemes

Process:

1. Requirement specification
2. Feasibility assessment
3. Engineering design
4. Customer approval
5. Modification execution
6. Testing and certification

Timeline: 2-6 weeks depending on complexity
Cost: Project-specific quotation

Equipment Inspection Services (Third-Party)

Independent Inspection for Any Crane:

Not Buying from Us? We can inspect equipment from:

• Other suppliers
• Private sellers
• Auctions
• Your existing fleet

Inspection Types:

• Pre-purchase inspection
• Annual health check
• Insurance requirement inspection
• Resale valuation inspection

Deliverable:

• Comprehensive inspection report
• Fair market value estimate
• Repair recommendation and cost
• Purchase advice (for pre-purchase)

Service Fee: $800-2,500 depending on equipment and depth

7. Financial Services Support

Facilitating Equipment Investment

Payment Facilitation

Flexible Payment Structures:

We Accommodate:

• Letter of Credit (L/C)
• Documentary Collection (D/P, D/A)
• Bank transfers (T/T)
• Installment plans (qualified buyers)
• Trade financing coordination

Typical Payment Terms:

• T/T: 30-40% deposit, balance before shipment
• L/C: At sight or usance (30/60/90 days)
• Installment: 30% deposit, 40% before shipment, 30% within 90 days (with approval)

Financing Referrals

Equipment Financing Partners:

We can introduce you to:

• Equipment leasing companies
• Trade finance providers
• Export credit agencies
• Regional development banks

Benefits:

• Preserve working capital
• Spread payment over time
• Competitive interest rates
• Simplified approval (through our referrals)

Note: We facilitate introductions; financing terms are between you and the lender

8. Value-Added Services

Extra Support That Makes a Difference

Storage Services

Equipment Storage in China:

• Secure covered warehouse
• Equipment maintenance during storage
• Flexible terms (daily/weekly/monthly)
• Climate-controlled (optional)
• Cost: $50-150/day depending on size

Equipment Photography & Documentation

Professional Visual Documentation:

• High-resolution photography
• 360-degree walkaround video
• Operational demonstration video
• Detailed condition video
• Marketing-quality images

Uses:

• Internal approval processes
• Resale marketing
• Insurance documentation
• Fleet records

Service Fee: $200-500 per equipment

Regulatory Compliance Research

Understanding Destination Requirements:

We Research:

• Import regulations for your country
• Required certifications
• Duty and tax implications
• Age restrictions
• Technical standards
• Prohibited configurations

Deliverable:

• Compliance summary report
• Required documentation list
• Cost estimates for compliance
• Timeline for certification

Service Fee: $300-800 per destination country

Equipment Remarketing Services

When You're Ready to Sell:

We Help You:

• Market your used equipment
• Connect with global buyers
• Facilitate export (if selling internationally)
• Handle documentation
• Coordinate logistics

Commission-Based: Negotiate upon engagement

Service Packages & Bundles

Comprehensive Service Combinations

Bronze Package - Essential Services

Included:

• Standard equipment sourcing
• Basic inspection
• Export documentation
• Shipping coordination (FOB)

Best For: Single equipment purchase, budget-conscious
Typical Value: Services included in equipment price

Silver Package - Complete Solution

Included:

• Bronze package services plus:
• Comprehensive inspection
• Equipment refurbishment (cosmetic + mechanical)
• CIF shipping with insurance
• Destination certification (one country)
• 3-month remote technical support

Best For: Standard international purchase
Additional Investment: $3,000-6,000 over equipment cost

Gold Package - Premium Partnership

Included:

• Silver package services plus:
• Customer-witnessed inspection
• Premium refurbishment
• On-site commissioning
• Operator training (basic)
• 6-month warranty
• 12-month remote support
• Spare parts starter kit ($2,000 value)

Best For: Critical equipment, first-time buyers
Additional Investment: $8,000-15,000 over equipment cost

Platinum Package - Complete Partnership

Included:

• Gold package services plus:
• Fleet planning consultation
• Multiple equipment coordination
• Dedicated account manager
• On-site engineer deployment (1 week)
• Advanced operator training
• 12-month comprehensive warranty
• Annual maintenance contract
• Priority spare parts service

Best For: Fleet purchases, major projects
Additional Investment: Custom quotation

How to Access Our Services

Getting Started is Easy:

Step 1: Contact Us

📧 Email: info@trustcranehub.com
📋 Subject: Service Request - [Service Type]

Include:

• Your company name and location
• Equipment type/model (if applicable)
• Service needed
• Timeline requirements
• Any special requirements

Step 2: Consultation

We'll Respond Within 24 Hours With:

• Service confirmation
• Scope clarification
• Timeline estimate
• Cost quotation
• Process overview

Step 3: Service Agreement

• Review and approve service terms
• Confirm deliverables and timeline
• Agree on pricing
• Sign service agreement (if applicable)

Step 4: Service Delivery

• Dedicated service coordinator assigned
• Regular progress updates
• Quality execution
• Final deliverable presentation

Step 5: Follow-Up

• Service satisfaction survey
• Feedback incorporation
• Ongoing support as needed
• Long-term relationship building

Service Guarantees

Our Commitments to You:

✓ Quality Guarantee: All services performed to international standards
✓ Timeline Commitment: Realistic schedules, on-time delivery
✓ Transparent Pricing: No hidden fees or surprise charges
✓ Professional Communication: Regular updates, responsive support
✓ Satisfaction Focus: We're not satisfied until you are
✓ Long-Term Support: Available for questions even after service completion

Why Choose TrustCraneHub Services?

What Sets Us Apart:

1. Comprehensive Expertise

• 15+ years industry experience
• Multi-disciplinary team (engineering, logistics, compliance)
• Manufacturer-trained technicians
• International market knowledge

2. Customer-Centric Approach

• Your success is our success
• Tailored solutions, not cookie-cutter packages
• Accessible and responsive
• Long-term partnership mindset

3. Quality Without Compromise

• International standards adherence
• Certified processes and personnel
• Continuous improvement culture
• Reputation for excellence

4. Global Reach, Local Touch

• International shipping expertise
• Regional market understanding
• On-ground support in key markets
• Cultural and language capabilities

5. Transparent & Ethical

• Honest assessments and recommendations
• Clear pricing and terms
• No overselling or unnecessary services
• TrustPath philosophy in every interaction

Client Success Stories

Service Excellence in Action:

"TrustCraneHub provided end-to-end support for our 5-crane purchase. From initial consultation to on-site commissioning in Dubai, every service was executed flawlessly. Their expertise saved us time, money, and headaches."
— Equipment Manager, UAE Construction Firm

"The comprehensive inspection service revealed issues other suppliers had hidden. TrustCraneHub's honesty and thoroughness gave us confidence to make the right purchase decision."
— Project Director, Nigerian Infrastructure Company

"After-sales support has been outstanding. Their engineers responded immediately to our technical issue and resolved it remotely within hours. True partnership."
— Operations Manager, Kenyan Mining Company

Ready to Experience Professional Service?

Whatever your crane equipment needs, we have the services to support your success.

📧 Email: info@trustcranehub.com
🌐 Website: www.trustcranehub.com
📍 Service Center: Guangzhou, China
🌍 Regional Support: Middle East, Africa, Central Asia

Let's discuss how our services can help you achieve your goals.