QMS

Quality Management System

Excellence is not an accident—it's the result of systematic processes, continuous improvement, and unwavering commitment. At TrustCraneHub, our ISO 9001:2015 certified Quality Management System (QMS) ensures consistent, reliable quality in every aspect of our operations, from equipment sourcing to after-sales support.

Our Quality Policy

"Quality First, Customer Foremost, Continuous Improvement"

We are committed to:

• Exceeding customer expectations through superior equipment and service
• Maintaining the highest standards of integrity and professionalism
• Continuously improving our processes and capabilities
• Complying with all applicable regulations and standards
• Fostering a culture of quality throughout our organization

Signed:
[CEO Name], Chief Executive Officer
Guangzhou Trustpath Heavy Industry Co., Ltd.

QMS Framework Overview

Our Quality Management System is built on seven core pillars:

1. Quality Planning

Strategic Quality Objectives:

• 98% customer satisfaction rating
• Zero major non-conformances in inspections
• 95% on-time delivery rate
• < 2% post-delivery defect rate
• Continuous year-over-year improvement

Quality Planning Process:

• Annual quality objectives setting
• Resource allocation for quality initiatives
• Risk assessment and mitigation planning
• Performance monitoring and review

2. Equipment Sourcing Quality Control

Supplier Qualification System

Tier 1 Suppliers (Preferred):

• Established track record (5+ years)
• Verified legal business registration
• Quality management system in place
• Consistent equipment quality history
• Transparent pricing and documentation

Tier 2 Suppliers (Approved):

• Verified business credentials (2+ years)
• Equipment samples inspected and approved
• Compliance with basic quality standards
• Under probationary monitoring

Supplier Evaluation Criteria:

• Equipment quality (40%)
• Reliability and consistency (25%)
• Documentation completeness (15%)
• Pricing competitiveness (10%)
• Responsiveness and cooperation (10%)

Supplier Performance Review:

• Quarterly performance assessments
• Annual comprehensive audits
• Continuous feedback and improvement dialogue
• Supplier development programs for key partners

3. Inspection & Testing Procedures

Multi-Stage Inspection Process

Stage 1: Initial Assessment (Pre-Purchase)

Visual Inspection:

• Overall structural condition assessment
• Exterior damage or corrosion check
• Component completeness verification
• Cosmetic condition evaluation

Documentation Review:

• Ownership verification
• Maintenance history examination
• Operating hours validation
• Previous inspection reports

Decision Point: Proceed to detailed inspection or reject

Stage 2: Comprehensive Technical Inspection

Structural Inspection:

• Main frame and chassis examination
• Boom and jib structural integrity
• Outrigger and stabilizer condition
• Welds and critical connection points
• Non-destructive testing (NDT) where required

Mechanical Systems:

• Engine performance testing
• Transmission and drivetrain operation
• Hydraulic system pressure and leak tests
• Winch and cable inspection
• Slew bearing and rotation mechanism
• Lubrication system functionality

Electrical Systems:

• Wiring and connector condition
• Control panel and instrumentation
• Lighting and warning systems
• Battery and charging system
• Electronic control systems (if applicable)

Safety Systems:

• Load moment indicator (LMI) calibration
• Overload protection devices
• Anti-two-block systems
• Emergency stop functions
• Audible warning devices
• Safety locks and interlocks

Operational Testing:

• All motion functions (hoist, boom, slew, travel)
• Load capacity verification
• Control responsiveness
• Brake performance
• Stability testing

Inspection Documentation:

• Detailed checklist completion
• Photographic documentation (100+ images)
• Video recording of operational tests
• Measurement and test data recording
• Inspector signature and certification

Stage 3: Refurbishment & Repair (As Needed)

Quality Standards for Repair:

• Only approved repair procedures
• Original manufacturer parts preferred
• Certified welding when required
• Post-repair testing mandatory
• Documentation of all work performed

Common Refurbishment Items:

• Hydraulic seal replacement
• Fluid and filter changes
• Wire rope replacement
• Electrical component repair/replacement
• Painting and corrosion treatment
• Safety device calibration

Stage 4: Final Inspection & Certification

Pre-Delivery Quality Check:

• Re-verification of all systems
• Final load testing
• Cleaning and cosmetic preparation
• Documentation package assembly
• Quality certification issuance

Third-Party Verification (Optional):

• Independent inspection agencies
• Customer-appointed inspectors
• Destination country regulatory inspectors

4. Documentation & Traceability

Document Control System

Every crane has a complete digital file containing:

Equipment History:

• Original manufacturer specifications
• Purchase source documentation
• Initial assessment reports
• Detailed inspection records
• Refurbishment work orders
• Final certification documents
• Customer delivery records

Quality Records:

• Inspection checklists
• Test result data sheets
• Non-conformance reports
• Corrective action records
• Calibration certificates
• Photographic evidence
• Video documentation

Traceability:

• Unique equipment tracking number
• Complete chain of custody
• All inspection personnel identifiable
• Date/time stamps on all records
• Revision control for updated information

5. Non-Conformance Management

Identification & Reporting:

When equipment fails to meet our quality standards:

Immediate Actions:

1. Tag and quarantine the equipment
2. Document the non-conformance
3. Notify quality manager
4. Assess severity and impact

Root Cause Analysis:

• Why did this issue occur?
• What allowed it to pass previous checks?
• Are other units affected?
• What process failed?

Corrective Action:

• Immediate fix (repair/replace)
• Long-term preventive measures
• Process improvement implementation
• Supplier feedback (if source-related)
• Personnel retraining (if procedural)

Verification:

• Re-inspection after correction
• Effectiveness review after 30/90 days
• Documentation of closure

Non-Conformance Categories:

Critical (Red):

• Safety system failures
• Structural defects
• Major mechanical failures
• Action: Immediate quarantine, mandatory repair or rejection

Major (Yellow):

• Performance below specifications
• Significant component wear
• Documentation discrepancies
• Action: Repair required before sale

Minor (Green):

• Cosmetic issues
• Non-critical component wear
• Minor documentation gaps
• Action: Note in inspection report, repair optional

6. Customer Satisfaction Management

Customer Feedback System

Collection Methods:

• Post-delivery satisfaction surveys
• Periodic check-in calls (30/90/180 days)
• Annual relationship reviews
• Direct feedback channels
• Online review monitoring

Feedback Categories:

• Equipment quality satisfaction
• Accuracy of description
• Delivery experience
• After-sales support
• Overall satisfaction

Response Protocol:

• Acknowledge all feedback within 24 hours
• Investigate concerns thoroughly
• Provide resolution timeline
• Implement corrective actions
• Follow up to ensure satisfaction

Complaint Handling:

1. Log complaint with severity classification
2. Immediate acknowledgment to customer
3. Investigation and root cause analysis
4. Proposed solution within 48 hours
5. Implementation and verification
6. Customer confirmation of resolution
7. Preventive measures to avoid recurrence

7. Continuous Improvement

Quality Performance Monitoring

Key Performance Indicators (KPIs):

Performance Review Meetings:

• Weekly: Operational quality issues
• Monthly: KPI review and trending analysis
• Quarterly: Strategic quality objectives review
• Annually: Comprehensive management review

Improvement Initiatives:

Kaizen (Continuous Improvement):

• Employee suggestion program
• Process optimization projects
• Technology adoption
• Best practice sharing

Recent Improvements:

• Implemented digital inspection app (2024)
• Enhanced photographic documentation standards
• Introduced pre-shipment video walkthroughs
• Established regional quality audit program

Quality Organization Structure

Quality Responsibility Matrix:

CEO:

• Ultimate quality accountability
• Quality policy approval
• Resource allocation

Quality Manager:

• QMS oversight and maintenance
• Audit coordination
• Performance monitoring
• Continuous improvement initiatives

Inspection Team Leaders:

• Daily inspection supervision
• Technical guidance
• Training coordination
• Quality standard enforcement

Inspectors (Certified):

• Equipment inspection execution
• Documentation completion
• Non-conformance reporting
• Customer communication

All Employees:

• Quality awareness
• Process compliance
• Problem reporting
• Improvement suggestions

Training & Competency

Quality Training Program:

New Employee Orientation:

• Company quality policy and objectives
• QMS overview and procedures
• Individual role and responsibilities
• Quality documentation systems

Technical Skills Training:

• Crane systems and technology
• Inspection techniques and standards
• Testing equipment operation
• Safety procedures

Certification Requirements:

• Crane inspector certification
• NDT training (for applicable personnel)
• ISO 9001 internal auditor training
• Specialized equipment training

Ongoing Development:

• Monthly technical updates
• Quarterly skill assessments
• Annual recertification
• External training opportunities

Internal Audits

Audit Schedule:

• Complete QMS audit: Annually (ISO requirement)
• Process-specific audits: Quarterly
• Random spot checks: Monthly

Audit Objectives:

• Verify compliance with QMS procedures
• Identify improvement opportunities
• Ensure effectiveness of corrective actions
• Validate training effectiveness

Audit Process:

1. Planning and scope definition
2. Document review
3. On-site verification
4. Interviews with personnel
5. Findings documentation
6. Corrective action requests
7. Follow-up verification

External Audits & Certifications

ISO 9001:2015 Certification:

• Certifying body: [Authority Name]
• Initial certification: [Year]
• Latest recertification: [Date]
• Next audit: [Date]

Customer Audits: We welcome and encourage customer audits of our:

• Facilities and operations
• Quality processes and documentation
• Equipment inventory and inspection
• Training and competency records

How to Schedule: Contact info@trustcranehub.com

Quality Management System Documents

QMS Document Hierarchy:

Level 1: Quality Manual

• Quality policy and objectives
• QMS scope and exclusions
• Process interactions and flow

Level 2: Procedures

• Equipment sourcing procedures
• Inspection and testing procedures
• Document control procedures
• Non-conformance management
• Corrective action procedures
• Internal audit procedures

Level 3: Work Instructions

• Specific inspection checklists
• Testing protocols
• Equipment operation guides
• Safety procedures

Level 4: Records & Forms

• Inspection reports
• Test data sheets
• Training records
• Audit reports
• Customer feedback forms

Document Control:

• All documents version-controlled
• Change history maintained
• Access restrictions where appropriate
• Regular review and updates

Our Quality Commitment to You

When you choose TrustCraneHub, our QMS ensures:

✓ Consistency - Same high standards for every equipment
✓ Transparency - Complete documentation and traceability
✓ Reliability - Proven processes and qualified personnel
✓ Accountability - Clear responsibilities and follow-through
✓ Improvement - Continuously getting better at what we do

Questions About Our QMS?

We're proud of our quality management system and happy to discuss:

• Specific procedures and standards
• Inspection methodology details
• Quality documentation requests
• Custom quality requirements
• Audit scheduling

Contact us:
📧 Email: info@trustcranehub.com
🌐 Website: www.trustcranehub.com

TrustCraneHub - Quality Management Excellence